What are the responsibilities and job description for the Front Desk Receptionist position at Dowlen Urgent Care?
Job Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team in a fast-paced dental office environment. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team-oriented setting.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage phone systems to handle incoming calls, schedule appointments, and address inquiries.
- Maintain patient records with accuracy and confidentiality using dental software such as Eaglesoft or Athenahealth.
- Utilize dental terminology to assist patients with their needs and provide relevant information.
- Perform clerical duties including filing, data entry, and managing correspondence.
- Process patient payments and insurance claims, ensuring compliance with ICD-9 coding standards.
- Assist with inventory management of office supplies and dental materials.
- Support the dental team by coordinating patient flow and ensuring timely service delivery.
Requirements
- Proficiency in computerized systems for scheduling and record management.
- Previous experience in a dental office is highly desirable; familiarity with dental terminology is essential.
- Strong clerical skills including 10 key typing for efficient data entry.
- Experience with phone systems to manage multi-line calls effectively.
- Ability to work collaboratively within a team while maintaining professionalism under pressure.
- Excellent organizational skills and attention to detail are crucial for success in this role.
Join our team as a Front Desk Receptionist where you can contribute to creating a welcoming environment for our patients while developing your career in the medical field.
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- On-the-job training
Medical Specialty:
- Primary Care
- Urgent Care
Schedule:
- Weekends as needed
Work Location: In person
Salary : $13