Scribe

Performs secretarial functions to support the provision of care within the medical practice. Interacts with patients, families and staff member to maximize successful patient outcomes.

ESSENTIAL JOB FUNCTIONS

• Registers patients; obtains necessary demographic, consent and insurance information from the patient and enters it in the computer.
• Scans applicable demographic, photo IDs, consent forms and any other necessary forms into the patient’s chart.
• Performs Electronic Insurance Verification or calls applicable insurance carriers.
• Answers the telephone and directs calls and messages to the appropriate recipient.
• Schedules patient appointments.
• Prepares the patient charts daily, as necessary.
• Communicate through Alerts and Flags and Phone Notes.
• Schedules patient lab work, X-rays, OR procedures and other test/procedures, as necessary. Notifies patients.
• Opens and closes financial “batch” daily.
• Collects co-pays and payments via check, cash or debit/credit card.
• Prepare co-pay payments and other payments to practice billing department no later than 3 days from the date of service.
• Participates with any department quality indicators.
• Completes daily, weekly, and monthly checklists as assigned with duties that may include office cleanliness, security, and other item requiring monitoring.
• Maintains compliance with all hospital policies as well as compliance with all State, Federal and CMS policies of licensing and certification.
• Responsible to maintain medical record privacy and security according to hospital policies and procedures at all times.
• Demonstrate a clear understanding of, and commitment to, the hospital’s mission, vision and values as well as the service excellence standards while completing all tasks and responsibilities.
• Provides coverage for other DECH physician offices when necessary.
• Seeks out needed information by staying informed and involved by attending meetings; reading memos, policies, meeting minutes, newsletters, email and other appropriate information in a timely manner.
• Reliable attendance and punctuality, including observing appropriate break times and extending a scheduled shift when necessary to meet patient demands
• Performs duties in a safe manner, in compliance with all safety policies and procedures
• Complies with the Code of Conduct and all appropriate policies and procedures
• Other duties, as assigned, that are relevant to the position and department

PHYSICAL EFFORT AND ENVIRONMENT

Moderate: Occasionally lifts up to 25 pounds independently. Occasionally pushes/pulls 100 pounds. Stands or walks often. Office environment/exam rooms.

EXPOSURE RISK

Exposure Category I: Employee at risk for exposure to blood borne pathogens.

QUALITY IMPROVEMENT

• Maintains current knowledge of the hospital-wide Quality Improvement Program.
• Collaborates with management to improve the effectiveness of the department through the Quality Improvement plans and processes.
• Participates in the departmental and hospital-wide Quality Improvement activities as directed by the manager.

COMPLIANCE

• Adheres to the federal, state, and local statutes and regulations.
• Adheres to the Compliance Program policies and procedures of DECH/CCH.
• Adheres to all Privacy and Security policies and procedures of DECH/CCH.
• Communicates any concern related to compliance issues to manager of department or Compliance Officer.
• Communicates any concern related to confidentiality issues to the Privacy Officer.
• DECH is an equal opportunity employer.

MINIMUM REQUIREMENTS

• High School Diploma
• Proficient in typing, telephone communication, Microsoft Office (Word, Excel and Outlook)
• Knowledge of Electronic Medical Record.
• Associate degree from a medical secretary program or 2 years experience in an office setting.