Case Coordinator

Position Title:    Case Coordinator, SE WI 

Location:            Whitefish Bay, Wisconsin

Reports To:        Senior Case Coordinator, SE WI

Status:                Full-time (30-40 hours per week with some fluctuation)

Pay:                    $19 - $21 / hour

FLSA Status:     Not applicable

The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through awareness, education, information, programs, services, and the exchange of ideas and experiences.

DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Case Coordinator in Southeast Wisconsin. The Case Coordinator is a key member of our Home and Community Based Services team, ensuring quality and thorough case coordination and direct service provision to individuals in Southeast Wisconsin in the Whitefish Bay area. The case coordinator will oversee a caseload of participants, and will also provide direct services themselves. 

The Case Coordinator will have an important role in all aspects of case management, including visiting the homes of new participants to complete a full intake, working with the individual and their family to create goals and plans, scheduling services, providing services, and ensuring ongoing quality of services. The Case Coordinator will also work closely with Direct Support Professionals providing services to participants on their caseload, although will not directly supervise these individuals.

We are looking for someone who has experience working with individuals with disabilities. This person should have excellent organization and prioritization skills in order to implement case management. The Case Coordinator must be a skilled communicator, empathetic listener, and excellent problem-solver, with the ability to help participants and their families put plans in place to achieve their desired goals. Overall, the candidate must be a fast learner who is passionate about helping individuals with disabilities achieve amazing lives. 

In order to complete this job well, the Case Coordinator must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Case Management System. The Case Coordinator should have a thorough understanding of MS Office/G Suite products. Experience with a participant management system and a time tracking/scheduling system is a plus. 

As DSAW continues to grow rapidly, we are seeking a candidate for this role who is excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our company. The ideal candidate should be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization.

The Case Coordinator must be willing to work some evenings and weekends in support of this role.

Essential Functions and Responsibilities 

• Direct Services Provision
  • Consistently model appropriate social skills
  • Support participant by practicing, modeling and guiding them through real life experiences
  • Utilize curriculum to support participant through skill acquisition
  • Maintain and model positive professional working relationships with participants, guardians, employers, and other significant persons in their lives
  • Advocate for participants as needed and teach advocacy skills
  • Attend required meetings and in-service training sessions
  • Monitor participant’s goals and complete progress notes 

• Case Management
  • Complete the initial consult, intake, and assessment for new participants
  • Oversee participant goal setting
  • Maintain Case Management System with updated goals, reports, and records
  • Work closely with DSPs providing services for the caseload by providing them resources, rescheduling services, and subbing when necessary
  • Provide regular check-ins with the participant and their family served on their caseload
  • Serves as the main parent liaison 

Qualifications

Education/Experience

• Bachelor’s degree in a related field
• 2 years working with families and participants with developmental disabilities
• Applicant must have a valid driver’s license and insured vehicle
• Applicants must pass a caregiver background check that meets State of Wisconsin requirements

Interpersonal

• Must be a sensitive and mature individual who is able to relate well to adults
• Demonstrates warmth, insight, interest, and respect for persons with disabilities
• Willingness to accept flexibility with their schedule
• Able and knowledgeable to cope with emergency situations or behavioral situations in a calm and effective manner
• Able and willing to be a team player and to work cooperatively with their supervisor
• Able to communicate effectively with consumers and employers 
• Ability to multi task and adhere to timelines set forth for quality management

Compensation

Given that the Down Syndrome Association of Wisconsin is a non-profit organization that is not engaged in the production of goods or services, the Fair Labor Standards Act (FLSA) and Wisconsin overtime law does not apply to DSAW employees. Nonetheless, this is an hourly position budgeted at $19-$21 / hour.

Benefits for Full-Time Employees 

• Medical, dental, and vision insurance with access to supplemental life, critical illness insurance, and accident insurance
• Employer-paid disability and life insurance
• 10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
• Monthly phone stipend of $20/month for using personal cell phone
• Professional development stipend of $150 / year
• Laptop to complete your work

 Additional benefits include the following:

• 50% remote work
• Parental leave after one year of service 
• Ongoing training opportunities sponsored by DSAW
• Employee referral program (employee will receive $50 if their referral is hired)
• Relaxed dress code at the discretion of your supervisor
• Annual offsite staff team-building activities
• 8 hours per year to volunteer
• An amazing mission and culture!

EQUAL OPPORTUNITY EMPLOYER

The Down Syndrome Association of Wisconsin is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary : $19 - $21