What are the responsibilities and job description for the Service Writer/Advisor position at Down Town Texaco?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met efficiently and effectively. This role requires strong communication skills and a solid understanding of vehicle maintenance and repair processes. The Service Writer will work closely with service technicians to facilitate repairs and provide exceptional customer service.
Duties
- Greet customers and assess their vehicle service needs.
- Document customer concerns and vehicle issues accurately.
- Prepare detailed service estimates and communicate them clearly to customers.
- Coordinate with service technicians to ensure timely completion of repairs.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Follow up with customers regarding their service experience and satisfaction.
- Assist in managing the workflow within the service department to optimize efficiency.
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Requirements
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred but not required. If you are teachable and have the desire to learn, that is a plus.
- Knowledge of vehicle maintenance is helpful..
- Familiarity with service writing software is a plus but not required.
- Strong communication skills with the ability to explain technical information to customers clearly.
- Ability to work collaboratively with mechanics, service technicians, and management teams.
- A background in auto service management or experience in a dealership environment is advantageous.
- Detail-oriented with excellent organizational skills to manage multiple tasks effectively.
Join our team as a Service Writer where you can leverage your automotive knowledge while providing outstanding customer service in a dynamic environment.
Job Type: Part-time
Pay: $13.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- No nights
- Split shift
Work Days:
- Monday to Friday
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $18