Beverage Service Team Lead

Job Title:

Beverage Service Manager

Summary:

This position is responsible for managing the day-to-day operation of beverage services on assigned shifts. The ideal candidate will have 2-4 years of experience in beverage service and possess excellent customer service, employee relations, and leadership skills.

Key Responsibilities:

• Manage the day-to-day operation of beverage services on assigned shifts.
• Ensure successful operation of VIP Rooms and Pool Bar on assigned shifts.
• Maintain high-quality beverage products served to meet established specifications and standards.
• Pour drink orders with proper portions and ingredients according to recipe, communicate with beverage servers, and present drinks to guests or servers as required.
• Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Maintain a clean and stocked workstation in accordance with established health and safety guidelines when scheduled as a bartender.
• Ring the proper amount into the register and give the guest or server the correct change; account for all cash, charge, and complimentary sales according to established procedure; maintain integrity of all financial controls and responsibilities.
• Monitor guest consumption of alcohol and intervene as needed according to guidelines.
• Ensure minimum labor levels to perform required service levels.
• Complete daily financial tools and reports when scheduled.
• Execute and audit beverage inventory and cost control systems and procedures when scheduled.
• Audit and resolve any guest complaints promptly.
• Handle service equipment safely and report mechanical problems to the proper department.
• Conduct service education programs; coach, reinforce, and lead personnel in their duties.
• Enforce appearance and uniform guidelines, regulatory requirements, internal controls, policies, and procedures.
• Perform Food and Kitchen Supervisor duties as necessary.
• Present an outstanding example and credit to Downstream Casino Resort.
• Provide exceptional customer service to all patrons and communicate in a friendly, pleasant, and professional manner.
• Maintain a professional work environment with supervisors and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Report directly to the Beverage Supervisor.
• Work mandatory holidays and special events.
• Serve as liaison between employees and managers.