Service Beverage Supervisor

About the Role:

The Beverage Service Manager is a key member of our hospitality team at Downstream Casino Resort. As a leader in beverage service, this individual will be responsible for delivering exceptional experiences to our guests through effective management and coordination of beverage services.

Main Responsibilities:

• Direct and supervise the operation of beverage services on assigned shifts.
• Ensure smooth operations of VIP Rooms and Pool Bar on assigned shifts.
• Implement strategies to consistently meet or exceed beverage product quality standards.
• Collaborate with beverage servers to ensure timely delivery of drinks to guests or servers.
• Maintain and operate equipment and utensils according to established guidelines and safety procedures.
• Establish and enforce a clean and organized workspace standard when serving as a bartender.
• Accurately process transactions using the cash register/POS System.
• Monitor guest consumption of alcohol and respond accordingly.
• Optimize labor allocation to achieve optimal service performance.
• Prepare and submit regular financial reports when scheduled.
• Review and improve beverage inventory and cost control systems and procedures.
• Respond promptly to guest complaints and concerns.
• Supervise the safe handling and maintenance of service equipment.
• Design and deliver educational programs to reinforce essential duties and responsibilities.
• Adhere to and enforce appearance and uniform guidelines, regulatory requirements, internal controls, policies, and procedures.