What are the responsibilities and job description for the Floor Poker Operations Manager position at Downstream Casino Resort?
Gaming Department Lead Job Description
We are seeking a highly skilled and experienced individual to lead our gaming department as a Poker Table Games Floor Leader. In this role, you will be responsible for overseeing the operations of our poker games while maintaining a high level of customer satisfaction.
Key Accountabilities:
- Leading and guiding team members to ensure the security and integrity of our games.
- Developing and implementing policies and procedures to ensure compliance with regulatory requirements.
- Coordinating with table games management to resolve disputes and ensure accurate payouts.
- Ensuring the accountability of chips and player ratings for each designated section.
- Providing exceptional customer service and communication to guests and team members.
