What are the responsibilities and job description for the Gaming Department Lead position at Downstream Casino Resort?
Job Overview
This position offers an exciting opportunity to join our team as a Floor Poker Operations Manager. As a key member of our gaming department, you will be responsible for overseeing the day-to-day operations of our poker games while maintaining a high level of customer satisfaction.
Main Responsibilities:
- Managing and supervising team members to ensure the security and integrity of our games.
- Developing and implementing policies and procedures to ensure compliance with regulatory requirements.
- Coordinating with table games management to resolve disputes and ensure accurate payouts.
- Ensuring the accountability of chips and player ratings for each designated section.
- Providing exceptional customer service and communication to guests and team members.
