What are the responsibilities and job description for the CSR - Customer Service Representative position at Downtown Tow Truck Co.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle customer complaints with empathy and professionalism, striving for resolution.
- Collaborate with sales teams to facilitate seamless customer experiences.
- Conduct outbound calls to follow up on customer inquiries or issues.
- Maintain detailed records of customer interactions and transactions.
- Assist with cash handling processes as needed, ensuring accuracy in transactions.
- Support office operations by performing administrative tasks related to customer service.
Experience
- Proven experience in a customer service role or similar position is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Familiarity with collaboration tools and sales processes is beneficial.
- Proficiency in handling office tasks and utilizing various software applications.
- Experience with outbound calling practices is advantageous.
- A positive attitude, adaptability, and the ability to work effectively as part of a team are essential traits for success in this role.
Job Type: Full-time
Pay: $19.24 - $22.10 per hour
Expected hours: 40 – 52 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Omaha, NE 68107 (Preferred)
Work Location: In person
Salary : $19 - $22
