What are the responsibilities and job description for the Customer Service Rep position at Downtown Tow Truck Co.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, and ensuring a positive experience. This role requires strong communication skills, the ability to handle cash transactions, and proficiency in data entry. If you are passionate about customer service and enjoy working in a dynamic environment, we encourage you to apply.
Duties
- Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
- Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer.
- Provide support for sales-related questions and assist customers with product selections.
- Conduct outbound calling to follow up on customer satisfaction and resolve any issues.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure seamless communication and service delivery.
- Utilize office software and tools to manage customer information effectively.
- Assist multilingual customers by providing support in their preferred language when applicable.
Qualifications
- Previous experience in customer support or a related field is preferred.
- Strong communication skills with the ability to articulate information clearly.
- Proficient in cash handling and basic sales techniques.
- Experience with outbound calling is a plus.
- Familiarity with office software applications for data entry and record management.
- Ability to type efficiently while maintaining accuracy in data entry tasks.
- Multilingual skills are an asset but not required; candidates who can communicate in multiple languages are encouraged to apply.
- A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $19.04 - $21.83 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $19 - $22
