What are the responsibilities and job description for the Customer Service Representative position at Downtown Tow Truck Co.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Perform data entry tasks to maintain accurate customer records.
- Engage in outbound calling to follow up on customer inquiries or feedback.
- Collaborate with team members to resolve complex customer issues.
- Maintain a high level of product knowledge to provide informed support.
- Communicate effectively with customers, demonstrating empathy and understanding.
- Assist in training new team members as needed.
Experience
- Previous experience in customer service or customer support is preferred.
- Proficiency in computerized systems for data entry and record keeping.
- Strong command of English; bilingual or multilingual skills are a plus.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Experience with cash handling is desirable.
- Familiarity with outbound calling techniques is beneficial.
Candidates who are passionate about delivering outstanding service and have the necessary skills are encouraged to apply. Join us in creating memorable experiences for our customers!
Job Type: Full-time
Pay: $19.13 - $21.95 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Omaha, NE 68107 (Preferred)
Work Location: In person
Salary : $19 - $22
