Manager - Cafe

Summary

The Manager - Caf (MC) is responsible for the general management and oversight of the MADE by DWC's caf line of business (LOB) and its job training program. This role focuses on the four (4) functional areas of the LOB including administrative duties, operations, sales, and creating a best-in-class paid job training program. This position supervises regular staff and trainees to ensure effective store operations. The MC works in close collaboration with other DWC staff, community partners, and consultants to ensure business and program success. The ideal candidate has strong leadership skills, people management skills, is well organized, able to manage multiple priorities, has innovative ideas with a history of delivering results, and can thrive in a fast-paced environment. This position reports directly to the Director of Social Enterprise (DSE).

Essential Functions

• Develop and implement LOB business and program strategies, and tactical plans, collaborate with supervisor to ensure alignment with department and agency Oversee onboarding and training of consultants and volunteers who support LOB.
• Supervise and develop staff including selection, onboarding, training, evaluation, and professional development.
• Ongoing enhancement of LOB training program.
• Provide scheduled and ad hoc revenue, sales tax, inventory, financial reports, and analytics to DSE.
• Accountable for retail operations, money handling, deposits, and store opening and closing.
• Achieve LOB goals by monitoring progress and using analytics to make good business decisions.
• Utilize scheduling software to ensure appropriate coverage.
• Develop, coordinate, and successfully implement LOB virtual and live events.
• Manage inventory to improve sell-through, reduce loss, and reduce waste.
• Ensure compliance with city, county, state, and federal employment, health, and safety standards.
• Create and implement an annual marketing strategy.
• Provide caf regular and ad hoc department, committee, and board reports to DSE.
• Develop and manage strategic partner relationships with suppliers, vendors, and thought partners.
• Stay on top of industry trends and the competitive landscape.
• Maintain LOB calendars to ensure product launch, marketing, and other important dates are met.
• Collaborate with the marketing team to ensure marketing plans are launched on time and on budget.
• Promote the mission, vision, and values of the Downtown Women's Center (DWC) and MADE by DWC.
• Other duties as assigned to support the mission of the organization.

Contributes to

Organizational change management.

Department strategic planning and brand development.

Department business and program goals.

Executive and board reports and presentations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies

Supervisory Responsibility

This position has supervisory responsibilities of two (2) part-time staff and trainees in the job-training program.

Work Environment

This job operates in a professional office and retail environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines, retail software, caf equipment, barista equipment, POS systems, inventory management systems, and marketing apps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, bend or stand on a stool, lift and carry up to 35 lbs., and travel between the two DWC sites, Pop-Up venues, and partners as necessary.

Position Type and Expected Hours of Work

This is a full-time, exempt position. Office hours are 9 : 00 am to 5 : 30 pm with the flexibility to work evenings and weekends when necessary. This position requires flexibility during peak seasons, including adherence to blackout dates, between October 1 - December 31.

Travel

Travel between the two DWC sites and occasional travel to pop-ups and off-site events is a requirement for this position.

Ability to Work Remotely

Onsite

Required Education, Experience, and Qualifications

Pay Range

70,928-$75,000 / year

Work Authorization / Security Clearance

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Fair Chance Act Statement

Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range : $70,928 - $75,000 per year

Salary : $70,928 - $75,000