Temporary Front Desk Coordinator

Overview

The Deadhorse Medical Clinic is seeking a Temporary Front Desk Coordinator to support our medical team on the North Slope of Alaska. This role is full-time, working a three (3) month assignment starting in June.  The best candidate will be a detail-oriented, customer-focused individual with medical billing experience. The Front Desk Coordinator will be responsible for handling daily administrative tasks, ensuring smooth patient scheduling, and maintaining accurate records in the electronic health record (EHR) system. 

LOCATION: Deadhorse, Alaska 

Responsibilities

ESSENTIAL FUNCTIONS:

• Answer and direct phone calls professionally. 

• Schedule and coordinate patient appointments. 

• Maintain and update patient records in the electronic health record (EHR) system. 

• Assist with medical billing, including insurance verification, claims processing, and payment tracking. 

• Provide general administrative support to medical staff.
• Ensure confidentiality and compliance with HIPAA regulations. 

Qualifications

MINIMUM QUALIFICATIONS: 

• Medical billing experience required. 

• Proficiency with electronic health record (EHR) systems. 

• Strong customer service and communication skills. 

• Ability to multitask and stay organized in a fast-paced environment. 

• Previous experience in a medical office or healthcare setting preferred. 

• Comfortable working in a remote setting on the North Slope for extended periods of time.  

Applicant must demonstrate the following skills:

• Effective and timely communication skills over the phone, in person, and in writing
• Reliability – good attendance is essential
• Work well alone, in teams, and in diverse populations
• Ability to meet and establish good working relationships with people
• Ability to establish priorities, work independently, and complete objectives
• Ability to read and follow instructions
• Ability to exercise discretion, as this role may come across sensitive information from time to time
• Computer skills including the ability to create and maintain spreadsheets, word processing, publishing, calendaring, emails, and PowerPoint programs at a highly proficient level utilizing MS programs: Excel, Word, Publisher, Outlook, and PowerPoint.
• Knowledge of how to operate printers, fax, scanner, phones, and e-mail.
• Service Orientation – Actively looking for ways to assist people
• Information management, including organizing and planning

Working Conditions:

The Front Desk Coordinator will spend most hours sitting and using office equipment and computers and occasionally light lifting supplies and materials. The Receptionist may have to manage a number of projects and may be interrupted frequently to meet the needs and requests of employees, staff, visitors, clients, contractors, and the general public. The Receptionist may find the environment busy and noisy and will need excellent organizational, time, and stress management skills to complete the required tasks.

REASONABLE ACCOMMODATION: Fairweather's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Fairweather grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.