What are the responsibilities and job description for the Cloud Contact Center Engineer (Hybrid) position at DP Professionals (DPP)?
DPP is seeking a Cloud Engineer for an opportunity in Lansing, Michigan.
Work arrangement:
Click the apply button or contact our recruiter Kyle at Kyle.Croft@dppit.com to learn more about this position (#24-00724).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
Work arrangement:
- Hybrid, onsite 2 days per week
- W2 position; 12 months with possibility of extension
- NICE CXONE InContact Contact Center Engineer is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions
- Confident in a client facing role and possess the ability to manage multiple stakeholders.
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
- NICE CXOne Studio experience [3 years of experience preferred]
- Ability to program in one or more of the following software languages: C#, C , Java, JavaScript, Python [4 years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
- Understand business requirements with the ability to translate to technical requirements
- Prepare design documents based on business requirements for the application development
- Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
- Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
- Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
- Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Click the apply button or contact our recruiter Kyle at Kyle.Croft@dppit.com to learn more about this position (#24-00724).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
Cloud Contact Center Engineer
Inficare -
Lansing, MI
Cloud Engineer - Cloud Contact Center Engineer
Integrated Resources, Inc ( IRI ) -
Lansing, MI
Cloud Engineer - Cloud Contact Center Engineer
Inficare -
Lansing, MI
