Sr. Mainframe System Support Administrator (Onsite)

DPP is seeking a Senior System Support Administrator for an opportunity in Columbia, SC. Candidates must be eligible to attain a low-level US security clearance.

Work arrangement:

• Onsite is highly preferred. Working hours: 10 pm - 7 am. Some weekends will be required.
• W2 position; 12 months
• Must be eligible to earn a low-level US security clearance, which requires a thorough background search and ship.

Position summary:

• The ideal candidate for this position is an experienced Host Support technician that can help find and resolve issues on systems quickly and efficiently with the monitoring tools in use. The candidate should be able to learn monitoring tools very quickly.
• A typical day in Systems Support includes monitoring our systems for potential issues including identifying issues that may be causing systems performance issues.
• Several monitoring applications are used that can point the team in the direction of what may be causing issues.
• Work through customer service requests to help process claim strips, claim copies, and claim reprocessing.
• Use ServiceNow to track incidents/catalog items.
• This area supports several government contracts and performs some C2 clearance checks and validation.

Top skills:

• Host application support including monitoring Host systems, performing batch job support, and performing JCL and CICS trouble shooting
• DB2, IMS

Nice to have:

• Scripting in VBA or PowerShell, Endevor, Freeze Frame, MQ, and Splunk knowledge is a plus.
• Some distributed knowledge is a plus as well as some server maintenance experience.

Minimum required work experience:

• 4 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

Job/class description:

• Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
• Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
• Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
• Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as needed. Review and/or create documentation for accuracy, future problems, and company standards.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.

Required knowledge, skills, and abilities:

• Very good communication skills are a must.
• Comprehends data storage techniques, database philosophy, database management, and programming techniques.
• Strong understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Strong understanding of development, quality assurance, and integration methodologies.
• Strong communication and interpersonal skills. Able to work well under pressure and as part of a team.
• Pays attention to detail.
• Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

Work environment:

• The Team: This is a very strong technical and dedicated team with over 130 years of experience. There are currently 12 staff members. The team is working on implementing the new government contracts for both the East and the West. They also support the VA Community Care Network.
• If you are looking for a challenging learning environment, then this Systems Support is the area for you. They work very closely with our Customer Operations areas in Florence and Myrtle Beach SC.
• You will be working with a large team and client organization to address customer issues in a timely manner. They are looking for a fast learner that works in a team environment. They are also looking for presentation skills.
• Work Hours: 10pm - 7am - This is a nighttime position. No travel is expected but there will be some weekend work from time to time.

Required education/equivalencies:

• Bachelor s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 8 years without a degree)

Interested? Learn more:
Click the apply button or contact our recruiter Kenny at to learn more about this position (#25-00030).

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and ship. Residency requirements may apply. EOE/AA/V/D

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.