What are the responsibilities and job description for the Freight Forwarding Sales Specialist position at DP World?
Job Description
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Sales Specialist will play a crucial role in supporting our sales executives across various branches, including Miami, Detroit, Atlanta, Chicago, and other locations with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in depth market intelligence and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.
Key Accountabilities
We deliver these services through an interconnected global network of 128 business units in 74 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 103,000 employees from 150 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Sales Specialist will play a crucial role in supporting our sales executives across various branches, including Miami, Detroit, Atlanta, Chicago, and other locations with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in depth market intelligence and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.
Key Accountabilities
- Act as the main point of contact between internal DP teams and client
- Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
- Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
- Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
- Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
- Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
- Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
- Address and resolve any issues or discrepancies related to shipments expectations
- Analyze customer reporting as needed
- Contribute to customer QBR preparation and delivery
- Strong knowledge of Freight Forwarding operations and processes
- Experience in managing & coordinating solutions, business changes and customer projects
- Excellent communication and interpersonal skills
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work independently and as part of a collaborative team
- Strong problem-solving skills and a customer-centric mindset
- Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry
We deliver these services through an interconnected global network of 128 business units in 74 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 103,000 employees from 150 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
