Job Description
EIG Electrical Systems, part of the DPR Family of Companies, is seeking an experienced Electrical Service Manager who will carry out all duties required for the successful operation, service and maintenance of common area electrical functions of a facility, mid-rise and high-rise condominium buildings, multifamily dwellings, office parks and shopping centers. Ideal candidates will have a broad understanding of all functional areas of a typical business (accounting, production, information systems, and marketing) operating in today's dynamic environment. Responsibilities will include but may not be limited to the following :
Supervisory Responsibilities
- Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews and safety.
- Perform annual merit reviews and development planning for service personnel.
Duties and Responsibilities
Manage the administrative and customer service functions of the Service Department.Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors.Maintain appropriate staffing level and workload distribution to meet customer and business needs.Ensure compliance with company policies and recommend policy changes as needed.Responsible for the efficient operation of the Service Department and expense control.Organize and present at weekly tech meetings and safety training.Analyze service productivity and recommend changes to improve customer service and profitability.Maintain high quality service delivery in an efficient, productive and profitable manner.Oversee warehouse, inventory and vehicle management.Maintain ongoing maintenance schedules for service accounts.Review and approve all replacement requests.Organize, coordinate and schedule all scheduled maintenance, replacement and Customer service work order.Assist or assign assistance for technician on accounts to ensure work quality.Required Skills and AbilitiesExcellent written and oral communication skills; working knowledge of word-processing and integrated software applications; organizational skills and ability to perform detail-oriented work are required.Applicant must be familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes and Lighting Systems where applicable.Experience and knowledge of electrical applications, permits, electrical maintenance goals, Facility Maintenance Application & PM standards.Education and Experience
5) years experience of managing (10) or more electricians and service technicians in a commercial electrical service & maintenance operation within multi branch office environment.5) years experience in Service Management and Dispatch software, GPS vehicle monitoring and Microsoft Office & Outlook.Physical Requirements
Prolonged periods sitting at a desk and working on a computer.Exposure to temperatures and varying inside conditions.Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying.LI-MM1
DPR has been nationally recognized for its strong company culture, based on a well-defined purpose "We Exist to Build Great Things," and four core values : integrity, enjoyment, uniqueness and ever forward. A flat, title-less organization that empowers people at all levels to make decisions, DPR ranked on FORTUNE's "100 Best Companies to Work For" list for five consecutive years. For more information, visit http : / / www.dpr.com.
