What are the responsibilities and job description for the Scheduler position at DQS Inc.?
JOB OBJECTIVES:
Responsible for scheduling management systems audits for a specified region and support audit staff. Coordinate timelines between auditors and clients to ensure audit efficiency. Responsible for confirming audit dates with clients.
ESSENTIAL FUNCTIONS:
- Schedules audits for a specified region utilizing auditors possessing the required qualifications for the audit type, standard and industry. Responsible for maintaining and updating schedules as client needs change. Acts as primary point of contact for any scheduling event.
- Inform customers and auditors of any schedule changes and updates.
- Confirms audit date acceptability with client and negotiates audit date as needed within audit program requirements. Maintains records of client acceptance and technical reviewer extension approvals.
- Coordinates timeliness and internal staff availability to ensure deadlines are met for client compliance with various management system standards.
- Updates scheduling software to ensure that audits are conducted in a timely fashion and meet current man days and frequency requirements.
- Understand the planning process (K4) and the key activities generated within the process.
- Monitors the audit schedules of full-time auditors in the specified region to ensure they are scheduled up to their required productivity level as defined by audit management.
- Communicates directly with clients to answer customer queries, keep customers aware of pending audits, and ensure customer satisfaction. Effectively negotiates and persuades customers to accept available dates and audit teams.
- Provides auditor bios to customers when requested.
- Under supervision, clearly explains audit timing rules when questions arise.
- Ability to work under pressure, meet deadlines and multitask.
- Performs other duties as directed.
EXPERIENCE/EDUCATION REQUIRED:
- BS/BA Degree preferred.
- Three to five years of related experience.
DQS Inc. is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled
