Account Executive

Dr. Beasley’s Account Manager/Customer Service Associate

Dr. Beasley’s is looking for an Account Manager/Customer Service Associate who has a passion for cars and/or car culture. Based in the Lincoln Park neighborhood of Chicago, we manufacture and distribute the finest cleansers, polishes, and protective coatings for professional automotive detailers and at-home automotive enthusiasts. In this role, you’ll be our customer’s first point of contact, responsible for delivering a premium customer support experience. It is essential that you have a passion for cars, car culture and/or detailings cars.

Account Manager Responsibilities include but are not limited to:

• Listening to customers’ concerns and handling questions and complaints
• Processing returns and refunds
• Giving detailed explanations of products and how to use them
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone, or on social media
• Receiving orders, calculating charges, and processing payments
• Monitoring customer satisfaction levels
• Some office and administrative responsibilities

Account Manager skills and qualifications:

• A passion for cars and/or car culture
• Experience washing and/or detailing (your own car or professionally)
• Great communication abilities, including written and verbal communication
• Patience, empathy, and professionalism
• In-depth understanding of the company’s products or services
• Analytical and problem-solving skills
• Able to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small
• Effective time management, prioritization, and organizational skills
• Basic computer skills, including data entry, website navigation, and other software
• Ability to answer a high volume of calls and/or emails daily
• Ability to find the positive in any situation
• Ability to be a “team player” and work in other departments on those occasions when those departments (administration, production, shipping, etc.) may need assistance.

Account Manager education and training requirements:

• High School Diploma or equivalent (GED)

Account Manager experience requirements:

• No experience necessary with a degree
• 1-2 years in a customer service role preferred
• A passion for cars and/or car culture
• Any experience detailing and/or polishing cars (as an enthusiast or professionally) would be considered a tremendous asset

Why you’ll want to join our team:

• Join a fast-paced privately held business that is constantly pushing the boundary of technology to bring new and unique products to market.
• Medical, dental and vision benefits
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses and our company grows

Job Type:

• Full-time (40 hrs/week) Monday-Friday
• In-person
• Compensation: TBD based on experience

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you enjoy washing and/or detailing your car?
• Are you into cars and/or car culture? Our company focuses on the aesthetic care and preservation of automobiles. How do you feel about cars and car culture?

Experience:

• Customer service: 2 years (Preferred)
• Inside sales: 1 year (Preferred)

Work Location: In person