Customer Experience Specialist

Tasks

Roles & Responsibilities

In the field of CRM, the responsibilities are :

• Management of Churn Prediction & Prevention Program (Brand & Service)
• Preparation, Ramp-up, Implementation phase, and Leading the action plan strategy throughout the Region
• Lead and track a uniform Customer Journey Process for the Region
• Management of the reporting and development of the Customer Journey Cockpit (KPIs throughout all PLA areas)
• C@P Marketing SME, Responsible for customer-facing digital communications in the Region
• Creation and execution of regional and local campaigns through C@P Marketing (including trainings for the markets)
• Develop hand-in-hand with Marketing, Sales, and Aftersales PLA areas the communication strategy (building segmentations, target groups, contents, etc.) to customers and known prospects through CRM systems
• Internal and external reporting and analysis of Marketing Campaign Management
• Management and administration of CRM system’s users
• Responsible for all new mailing and digital communication systems for the markets
• Support in development of PCP / CCP materials for the Region
• Lead customer and prospects programs (e.g., Waiting for Delivery, New-Model Launch programs, etc.)
• Other duties as assigned

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.

Qualifications

Qualifications

Education

Experience

Skills

Competencies

Physical Requirements :

Percentage of required travel : 15%

Schedule / Shift : 40 weekly hours

At a Glance

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications, and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state, or local law.

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