What are the responsibilities and job description for the Patient Experience Coordinator position at Dr. Kasewurm's Professional Hearing Services?
Job Overview
The Patient Experience Coordinator plays a crucial role in enhancing the overall experience of patients at Professional Hearing Services. The ideal candidate will be passionate about patient care and fulfilling patient needs.
Duties
- Ensuring the patient experience is top priority by serving the patient and anticipating their needs
- Communicate with patients to ensure satisfaction with service and follow up
- Outreach to businesses and individuals to promote referral relationships
- Build the practice by promoting the patient referral program
- Convert calls to appointments
Skills
- Strong interpersonal and communication skills to effectively engage with patients, families, and team members.
- Excellent problem-solving skills with a focus on customer service excellence.
- Ability to work collaboratively in a team-oriented environment while also being self-motivated.
- Compassionate approach towards patient care, demonstrating empathy and understanding.
This role is essential in ensuring that our patients receive the highest quality of care while feeling valued and respected throughout their healthcare journey.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Day shift
Work Location: In person
Salary : $16