Office Manager

Lane & Associates Family Dentistry is seeking a Office Manager to lead our Garner Heather team! We offer:

• Competitive pay!
• Insurance Coverage after 90 days of employment (Health, Vision, Life, Disability, FSA/HSA, and Dental)
• Quarterly Performance bonus potential!
• 401K employer contribution plan!
• Paid holidays and paid time off!
• In House Paid Training!
• Off at 2PM Fridays!
• Uniform Allowance!
• Company social events & fun social media campaigns throughout the year!
• Volunteer opportunities to earn Smile Squad points to redeem for prizes!
• Birthday and Work Anniversary surprises sent directly from the owners!
• and so much more!

Overall Responsibility:

The Office Manager oversees the daily operations of the dental office by ensuring compliance with company policies, managing employee and patient relations, and to increase production and collections while increasing staff morale and patient satisfaction.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Effectively manages patient scheduling, staff productivity, collections and receivables, and miscellaneous operations expenses
• Increases and stimulates new patient growth
• Works in collaboration with the regional director and the marketing department to ensure that all office marketing needs are met.
• Helps drive staff to get five-star online patient reviews
• Responds to doctor, patient, and employee inquiries and seeks assistance when necessary
• Oversees daily close out functions as well as daily deposit and month end with corporate office
• Ensures that necessary reports are forwarded to the corporate office in a timely manner
• Handles patient complaints
• Helps train employees after their initial basic training program throughout their time in the office.
• Daily maintenance of office doctor/patient ratio needs
• Plans, assigns, and directs work of office staff and directly supervises dental office and staff
• Appraises performance, rewards, and coaches’ employees
• Conducts monthly staff meetings and morning huddles
• Addresses complaints and resolves problems
• Is responsible for office supply quarterly inventory
• Other duties as assigned

Skills & Attributes:

• Outstanding leadership, conflict resolution, coaching skills
• Work efficiently in a rapidly changing environment
• Exceptional customer service skills
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years dental experience in a management role
• A minimum of 2 years in a dental office environment
• Ability to lift 15-20lbs