What are the responsibilities and job description for the Customer Service/Parts Specialist position at DR Power Equipment?
The Technical Representative is an inbound contact center representative responsible for supporting customers with parts orders.
90% Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
· Adhere to objectives established for call quality.
· Adhere to the standards set for attendance and schedule adherence.
· Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
10% Bring important technical information to a supervisor or leads attention.
Stay up to date on products, product information, and training opportunities.
Minimal Qualifications:
Basic computer skills and the ability to learn new software· 0-3 months of customer service or mechanical experience and/or training· High School Diploma/GED or equivalent
Knowledge, Skills and Abilities:
Ability to safeguard confidential customer information· Ability and desire to learn mechanical aspects of equipment· Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.· Data entry skills· Customer Service skills· Time management skills· Sales and upselling skills
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- South Burlington, VT 05403 (Required)
Work Location: In person
