Call Center Customer Service Agent

Job Description

Draft Note Design We are looking for a dedicated Call Center Customer Service Agent to join our dynamic team and provide exceptional support to our valued customers. As a Call Center Customer Service Agent, you will be the first point of contact for customers seeking assistance and information regarding our products and services.

Pay

$17.50 - $26.00 per hour

Job

Full time

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide information about products and services, including pricing, availability, and features.
• Resolve customer complaints and issues through effective problem-solving techniques.
• Document all customer interactions accurately in the system for record-keeping and follow-up purposes.
• Assist in processing orders, refunds, and exchanges as required.
• Maintain a high level of product knowledge to provide accurate and relevant information to customers.
  
  

Qualifications

• High school diploma or equivalent; higher education preferred.
• Previous experience in a call center or customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and attention to detail.
• Ability to handle difficult situations and customer complaints with professionalism.
• Proficiency in using computer systems and multi-line phone systems.
  
  

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.