SYSTEM CONFIGURATION COORDINATOR - Remote

StateServ  provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. Provides support to Contracting, Implementation, Client Services, and Billing Teams in configuring System Contract Management (CM) database to produce accurate invoices and control ordering options for Clients and Providers.
2. Understands Provider and Client contracts with regard to terms and conditions, renewal dates, and any additional service amendments. In addition, this role may provide support to the contracting process by providing assistance with fee schedule creation and modification, as needed.

3. On an ongoing basis, assists in maintaining the System database by adding new Providers, Clients, or partner information to support the implementation process for new contracts and to provider relationships.

4. Supports all teams by ensuring the Global and Provider Equipment Catalogs within the System are updated with current options and available products and information, as needed.

5. Regularly, ensures all assigned System configuration activities are completed with 100% accuracy.

6. Maintains adequate knowledge of industry equipment and functionality.

Marginal or Additional Functions

1. Acts as a resource for cross-functional departments to address and resolve challenges and provide effective solutions.
2. Protects company’s intellectual property and the privacy of customers’ data
3. Performs other clerical or administrative support functions, as necessary.
4. Performs other duties as assigned or apparent.

Supervisory and Managerial Responsibility

• Supervisory/managerial responsibility is not applicable.

Knowledge, Skills & Abilities

Education, Licensure or Certification:
• High School diploma or equivalent is required
Work Experience or Related Experience:
• Experience with the operations of the company System is preferred
• Administrative support that entails data entry, billing processes, or general business support or analytics preferred
• Experience in healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is strongly preferred
• A solid understanding of contracting or procurement functions is preferred
• General business acumen required as usually obtained through work experience, education or training
• Durable medical equipment, pharmacy, managed care, or other pertinent health care services industry experience is preferred
Specialized Knowledge, Skills & Abilities:
• The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required
• A high level of professionalism, customer service and discretion is required to represent the organization and interact with other organizations as described
• Incumbents must be able to prioritize multiple tasks
• Good communication, presentation, and interpersonal skills are required to perform the functions as described
• Good analytical skills to review data, identify trends, correlate information, and provide a summary of findings
• Intermediate to advanced Excel skills to run, analyze, and present data as described
• An attention to detail is required to provide support and carry out all functions in this role
• A general knowledge and understanding of hospice and durable medical equipment operations is preferred
• Knowledge and familiarity with our proprietary order management platform is preferred
• The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required
Equipment:
• Working knowledge of a PC, business, and communications software (such as MS Office), and web-based tools are required

Travel Requirements and Conditions

• Limited travel may be required

Work Environment, Conditions and Demands

• Work is generally preformed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.

Physical Requirements and Demands

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
• This position entails a high level of work performed at a computer terminal throughout the day as well as moderate use of a telephone or headset equipment
• Regular eye-hand coordination and manual dexterity is required to operate office equipment

Additional Position Information

• No additional information is applicable

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

StateServ  offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!