Patient Experience Manager

Title: Patient Experience Manager

Division: Pharmacy – Salt Lake City

Pay Range: $55,0000 - $60,000

Direct Supervisor: Director of Pharmacies/Assistant General Manager

Hours: Full Time (45-55 hrs./week), including weekend/holidays/evenings

The Patient Experience Manager is a pivotal player for our pharmacies. The Patient Experience Manager is

the key driver in patient adoption, retention, satisfaction and expansion of company services by being a

trusted advisor to our patients here at Dragonfly Wellness. The Patient Experience Manager role will also

develop Dragonfly Pharmacy Team Members ability to handle diƯicult situations, and day-to-day

performance while upholding Dragonfly’s core values. The Patient Experience Manager will also be

responsible for making sure the Pharmacy’s appearance is in accordance with the highest standards of

the industry, and that visual merchandising is executed to Dragonfly’s standards.

Role Description:

 Create and ensure a superior Dragonfly Wellness experience for patients.

 Cultivate an engaging and prospering Dragonfly Wellness Team culture.

 Develop and implement training on products, branding, and patient experiences to ensure

Dragonfly’s values are upheld and promoted inside all retail spaces.

 Optimize patient experiences through consistent implementation of brand standards in key

product stories, product placement strategies, and intuitive store navigation for a patient centric

experience.

 Manage a team of Team Leads to ensure smooth daily operation flow while maintaining

Dragonfly’s core values and company policies.

 Provide education and training to staƯ on products and brands.

 Connect with guests on the floor to assess their unique needs, provide technical product

education, and incorporate omnichannel programs into a seamless end-to-end patient

experience.

 Train Wellness Associates and Team Leads on proper de-escalation techniques to turn negative

patient experiences into positives.

 Work with marketing to develop and display educational materials to help customers understand

cannabis products, eƯects and consumption methods.

 Install and remove presentations for store promotional events.

Other duties as assigned.

Qualifications:

 Bachelor’s in Business, Retail Management is preferred. In lieu of a degree relevant experience

may suffice

 Proven experience creating and implementing staƯ training and education on products and

brands.

 Excellent communication, collaboration, and project management abilities.

 A passion for curating memorable patient centered experiences.

 A solid understanding of cannabis products, strains and consumption methods as well as the

ability to translate this knowledge into eƯective displays is highly preferred.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Rotating weekends

Ability to Commute:

• Salt Lake City, UT 84111 (Required)

Ability to Relocate:

• Salt Lake City, UT 84111: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $60,000