What are the responsibilities and job description for the Customer Service Representative position at Drain Right Services, Inc.?
We’re looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Make customer follow-up calls to reach call goals.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information
Benefits:
- 401(k) match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday; some weekend availability
Salary : $16 - $22
