What are the responsibilities and job description for the Dispatcher position at DrainGo of Alabama LLC?
WE ARE CURRENTLY LOOKING TO HIRE A DISPATCHER TO JOIN OUR OFFICE TEAM. THE PRIORITY OF THIS POSITION WILL BE DISPATCHING AND OPTIMIZING OUR SERVICE TECHNICIANS’ SCHEDULES. OUR DISPATCHER GAINS UNDERSTANDING ABOUT OUR CUSTOMERS’ PLUMBING CHALLENGES AND SCHEDULES SERVICE CALLS BASED ON THE CUSTOMER’S NEEDS.
RESPONSIBILITIES:
CONSISTENTLY ANSWER PHONE CALLS IN A PROFESSIONAL MANNER
COMPASSIONATELY RESPOND TO CUSTOMERS’ PLUMBING CONCERNS
EFFICIENTLY SCHEDULE PLUMBING SERVICE CALLS
MAINTAINING A FULL SCHEDULE OF PLUMBING SERVICE CALLS
ENSURING PROPER GATHERING AND DOCUMENTATION OF NECESSARY SERVICE CALL DETAILS
RESPONSIBLY MAKE CRITICAL SCHEDULING DECISIONS ON BEHALF OF THE COMPANY
PROVIDING EXCEPTIONAL COMMUNICATION WITH BOTH OUR PLUMBING TECHNICIANS AND CUSTOMERS REGARDING DAILY SERVICE CALLS AND JOB DETAILS
KEY QUALIFICATIONS:
COMPUTER SAVVY
COURTEOUS AND FRIENDLY DEMEANOR
ANTICIPATE CHANGE AND RESPOND WELL
ABLE TO QUICKLY SOLVE PROBLEMS AND BE DECISIVE
MANAGE CRITICISM PROFESSIONALLY
COMMUNICATE WELL
DETAIL ORIENTED
RESPONSIBLE
#hc155838
