What are the responsibilities and job description for the GENERAL MANAGER position at Drake's Hollywood?
About Drake's WEHO
Drake's Houston is a swanky, old Hollywood-inspired restaurant with sophisticated cocktails at a large, circular bar.
About the General Manager Opportunity
Drake's WEHO General Managers achieve success through people, quality and hospitality. Responsible for the overall operation for their location and ensuring the integrity of VHG. General Managers are responsible for team performance, managing guest feedback, increased sales and profitability, effective cost controls, development, training and retention of team and managers.
Responsibilities
- Establish guest service and satisfaction as a priority through personal example
- Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions
- Develop, communicate and achieve forecasts and realistic budgets, goals and objectives
- Conduct employee orientations and maintains accurate training records
- Recruit, retain, train and develop an optimum number of team members who are enthusiastically dedicated to delivering the highest level of hospitality to the guest
- Develop initiatives to build sales, profitability and guest check average by driving sound community involvement programs
- Ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
- Ability to explain and articulate Monthly P&L fluctuations, and action plans during monthly meetings
- Control other direct operating expenses such as utilities, smallware's, etc., to minimize expense without adversely affecting operations
- Purchase within established guidelines
- Oversee correct invoicing, storage and sealing of all products to always ensure quality and freshness
- Ensure that all restaurant paperwork is completed accurately and on a timely basis including but not limited to : daily sheets, payroll, purchase orders, employment-related forms, etc.
- Ensure established standards of food safety, sanitation and quality are maintained
- Ensure all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
- Responsible for the aesthetic maintenance of the restaurant
- Ensure adherence to all local, state and federal laws and regulations
- Takes action based on guest reviews and feedback
- Adhere to Disciplinary Action Requirements as set by the company
- Attend and participate in GM meetings as scheduled
- Lead weekly manager meetings
Requirements
Perks
Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal / state protected category.
