Operations Coordinator

Job Title: Operations Dispatcher Manager

Location: Dran's Heating AC & Electrical 

Company Overview: Dran's Heating AC & Electrical is a leading HVAC service provider dedicated to delivering exceptional customer service and innovative solutions. We pride ourselves on our team-oriented culture, where collaboration and continuous improvement drive our success. We are seeking an Operations Dispatcher Manager who embodies hunger, humility, and smartness to join our dynamic team.

Position Overview: The Operations Dispatcher Manager will oversee the dispatch operations for our HVAC services, ensuring that all service calls are efficiently scheduled and executed. This role is crucial in coordinating team efforts, optimizing routes for energy efficiency, and enhancing customer satisfaction. The ideal candidate will possess strong leadership skills, operational knowledge, and a client-oriented mindset.

Key Responsibilities:

• Manage and lead the dispatch team, ensuring effective scheduling and resource allocation to meet customer demands.
• Monitor and evaluate operational processes to improve efficiency and service delivery.
• Establish and maintain clear communication with field technicians, clients, and internal departments to ensure seamless operations.
• Utilize software tools to optimize dispatch workflows and ensure timely responses to service requests.
• Conduct regular performance evaluations of the dispatch team, providing coaching and development opportunities.
• Analyze data and metrics to identify trends, measure performance, and make informed decisions to enhance operations.
• Foster a collaborative team environment that reflects our core values of hunger, humility, and intelligence.
• Handle escalated customer concerns or service issues with professionalism and a solution-oriented approach.

Qualifications:

• Bachelor’s degree in Business Management, Operations Management, or a related field preferred.
• Proven experience in dispatch operations or logistics management, ideally in the HVAC or service industry.
• Strong leadership skills with a focus on team development and motivating staff.
• Excellent communication and interpersonal skills, fostering positive relationships with customers and team members.
• Proficiency in dispatch software and Microsoft Office Suite; experience with CRM systems is a plus.
• Ability to analyze data and performance metrics to drive operational improvements.
• Strong problem-solving skills and the ability to think critically under pressure.

Desired Qualities:

• Hungry: A strong drive to achieve objectives and contribute to the growth and success of the team and organization. Always seeks opportunities for improvement and never settles for mediocrity.
• Humble: Willingness to learn and grow, valuing input from others and acknowledging team contributions. Maintains a service-oriented approach, prioritizing customer needs and team collaboration.
• Smart: Possess sound judgment and the ability to make strategic decisions based on analysis and experience. Utilizes emotional intelligence in interactions with team members and clients.

Why Join Us? At Dran's Heating AC & Electrical, we believe in fostering a culture where our team members can thrive. We offer competitive salaries, benefits, and opportunities for professional growth. We want to hear from you if you are ready to take on a leadership role in a thriving industry and make a meaningful impact!

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and how they embody the qualities of being hungry, humble, and smart.