Inside Gym Equipment Sales Representative

Draper, Inc. is a family-owned manufacturing company dating back to 1902 with over 700 employees. We have a diversified product line including motorized and manual projection screens, gym equipment, motorized lifts, and motorized and manual shades. We are a leader in our markets resulting in a very positive future. We are located about 35 miles east of 465 on 70 in Spiceland, Indiana. We have an exciting opportunity for an Inside Sales Representative in our Gym Equipment Sales Department. The job responsibilities and minimum qualifications are listed below.

Primary Responsibilities

Customer Service

• Responds to technical inquiries from variety of formats including phone, fax, e-mail, etc.
• Assists dealers, installers and customer service in resolving technical issues including direct calls, conference calls, e-mails, etc.
• Troubleshoot technical inquiries to resolution for dealers and installers.
• Assist customers with shortages and field problems - determine what parts are required to complete job and cause parts to be shipped - then determine cause for the needed parts to determine who is liable for cost and with an eye to keep issues from reoccurring.
• Compile quote information, which includes interpreting specifications, drawings and/or take-off, calculating prices, transcribing to quote and presenting to dealers/end-users.
• Process orders including taking phone/fax/e-mail orders; accurately writes up; check orders for correctness.
• Represent Draper and our products to dealers through personal visits, phone conversations, e-mail contacts and other written communications. Travels with RSMs and Product Managers or on your own as necessary.
• Keeps abreast of competitive environment as well as maintain a thorough knowledge of Draper products.
• Collaborate with a wide variety of functional areas such as sales, engineering, marketing, manufacturing and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Assist with prospecting for and signing new dealers, maintains accurate dealer account information and ensures dealers are up-to-date on literature and pricing information.

Back Up RSM

• Provide back-up support for assigned RSM or Product Manager to assist dealers in assigned territory.
• Maintain open communication with assigned RSM before, during or after road trips.

Other

• Track and follow up on jobs listed with construction lead service for assigned territory with goal to quote all available projects.
• Assist Dealer, Architects and Contractors with questions on project planning and specifications as requested.
• Other duties as assigned by manager.

Minimum Qualifications

• Ability to build strong relationships with customers and deal with situations in a professional manner.
• Strong verbal and written communication skills.
• Good problem solving, decision making, multi-tasking, and time management skills.
• Mechanical aptitude (being able to visualize the product).
• Proven ability to be a positive Team player.
• Proficient computer skills.
• Gym Equipment product knowledge and a college degree are a plus.

We are an equal opportunity employer.