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Warranty Manager

DRB Group
Martinsburg, WV Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 4/30/2025

Job Purpose :

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

  • Schedules and conducts 120-day post settlement homeowner walk-thorough
  • Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
  • Determine if the company compensates service requests based on established company policies and procedures
  • Identify and report to the Director of Production any potential home construction defects
  • Approve service invoices and monitor service repair budgets
  • Other duties as assigned

JOB REQUIREMENTS : Knowledge and Skills

  • Excellent phone etiquette
  • Excellent verbal communication skills
  • Punctual
  • Professional appearance and manner
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments
  • Customer service driven
  • Must have home building experience in field work
  • Displays a friendly, enthusiastic, respectful, and personable manner
  • Must be proficient in Microsoft Office Suite
  • Ability to work under pressure; organized
  • Ability to multitask; coordinate numerous activities and groups of people
  • Highly motivated; ability to work with minimal supervision
  • Strong team player; works with diverse groups of people
  • Commitment to customer service
  • Ability to read and fully comprehend construction blueprints specifications and development plans

    • Education and Work Experience

  • Prior customer service experience preferred
  • 3-5  years’ experience in the residential construction industry as a Warranty Manager
  • Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction

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