What are the responsibilities and job description for the Account Manager position at DRB Systems LLC?
Job Description
Job Description
DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.
WHAT WE DO : enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT : To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
JOB PURPOSE :
The Account Manager carries a quota and increases market share at DRB customers with more than 6 sites. This individual will visit carwash locations, foster relationships with key personnel at existing accounts, help with technical issues and close sales with the focus of growing customer success through utilization of DRB products and services. This person will liaise between customers and internal teams to ensure the timely and successful delivery DRB solutions per customer needs.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each of these essential functions at a satisfactorily level. Other essential and non-essential functions may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works with customers and DRB teams to ensure customer success, balancing customer objectives with DRB Systems objectives.
- Advises customers on products, services, and best practices.
- Conducts outgoing calls to provide information and generates interest in DRB Systems products.
- Qualifies, demos, and closes sales opportunities for system orders and add on modules.
- Assists implementation and operations teams as an advisor and leader to facilitate customer success and create recognized value in products.
- Relates well with peers and managers in all other departments.
- Understand customer issues while developing expertise in specialty area.
- Responds to customer requests and comments, seeking solutions as quickly as practical.
- Guides customers through DRB’s processes and departments to ensure a positive experience.
- Participates in product design teams to ensure customer requests are properly communicated.
- Performs all other duties as assigned by Management.
SUPERVISORY RESPONSIBILITIES :
The position works under general direction of the Support and Service Manager, exercising discretion and independent judgment with respect to matters of significance in the department.
Human relations
This position interacts with both internal and external customers.
MINIMUM REQUIREMENTS :
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose : mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.
Equal Opportunity Employer
