Demo

Scheduling Coordinator

DrBalcony
Santa Ana, CA Full Time
POSTED ON 12/9/2024 CLOSED ON 1/31/2025

What are the responsibilities and job description for the Scheduling Coordinator position at DrBalcony?

Job Summary:

The Scheduling Coordinator plays a critical role in managing and optimizing the schedules for a team of over 50 inspectors, ensuring that all inspections are carried out efficiently and on time. This role requires a high level of organization, the ability to handle multiple demands from various stakeholders, and a strong understanding of California’s geography to optimize travel routes. The Scheduling Coordinator must also collaborate closely with the sales team, who may schedule up to 100 projects in a single day, ensuring that all projects are appropriately assigned and communicated.

Key Responsibilities:

  • Schedule Management: Coordinate and manage the schedules of over inspectors across multiple platforms, ensuring that all inspections are assigned and completed efficiently.
  • Route Optimization: Use Google Maps to plan the most efficient routes for inspectors, considering the locations of scheduled inspections and minimizing travel time.
  • Multi-Platform Coordination: Maintain and update schedules across three platforms:
  • Website for notifying clients about upcoming inspections.
  • Google Calendar for updating inspectors on their schedules.
  • Google Sheets for internal tracking and communication with office staff.
  • Demand Management: Balance and prioritize various scheduling demands from the sales team, clients, and inspectors, ensuring that all needs are met and communicated effectively.
  • Collaboration with Sales Team: Work closely with the sales team, who may schedule up to 50 projects daily, to ensure that all projects are scheduled promptly and efficiently.
  • Client Communication: Serve as the point of contact for clients regarding scheduling, providing updates, and addressing any scheduling concerns.
  • Inspector Coordination: Relay scheduling information to inspectors clearly and promptly, ensuring they are aware of their assignments and any changes.
  • Geographical Knowledge: Have a strong understanding of California’s layout to make informed decisions about inspector assignments based on location proximity.
  • Proven experience in a scheduling or coordination role, preferably in a fast-paced environment.
  • Strong organizational skills with the ability to manage multiple demands and prioritize tasks effectively.
  • Proficiency in using scheduling tools such as Google Calendar, Google Sheets, and other related platforms.
  • Familiarity with Google Maps for route planning and optimization.
  • Excellent communication skills, both written and verbal, with the ability to relay information clearly to clients, inspectors, and internal teams.
  • Ability to work independently and as part of a team, maintaining a proactive approach to problem-solving.

Preferred Qualifications:

  • Experience working in a role that involves managing schedules for a large team.
  • Familiarity with California’s geography and transportation routes.
  • Ability to adapt to rapidly changing schedules and demands.
  • Highly organized & detail-oriented
  • Bilingual is a plus, but NOT a requirement {Farisi and/or Spanish}
Benefits:
  • Competitive salary based on experience and qualifications.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off (PTO) and holidays.
  • Professional development opportunities, including training and mentorship programs.
  • Engaging start-up culture focused on innovation and teamwork.
  • Employee wellness programs and team-building activities.
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