What are the responsibilities and job description for the Patient Relations Specialist position at Dream Spa Medical?
High-End Medical Spa - Patient Relations Specialist
Our busy, high-end Medical Spa is looking for an outgoing individual with excellent customer service skills who loves interacting with people. We are growing and we want you to grow with us!
About Us:
We want to leave an impact on people that is meaningful. Whether that be providing them with superior outcomes or simply making their day better than it was before they walked in. It is important to us that the people that choose to come into our space and entrust us with their time feel the full extent of how much we truly care about them.
Our executive team really thrives on building people up and helping them achieve their full potential. The beauty in this is that we are a company that at its core believes that people have the ability to reach their full potential and be the best version of themselves. We empower our staff to do this and therefore it naturally transfers in their work with our patients.
Job Overview:
The Patient Relations Specialist is responsible for building and maintaining relationships with customers and delivering a consistently exceptional customer service experience. The ideal candidate is outgoing and extroverted, ensuring a welcoming atmosphere for all patients. The Patient Relations Specialist schedules treatments and maintains a smooth flow of spa operations while on shift.
Objectives:
- Prepare and maintain the space for an exceptional patient experience
- Illustrate the benefits and advantages of Dream Spa Medical services to patients to develop customer loyalty.
- Proactively engage patients in using Dream Spa Medical tools, literature and technology to enhance their Dream Spa Medical empowerment journey.
- Take initiative to present and sell products and services in a professional and proficient manner through product knowledge of multiple brands.
- Assist patients with financial information to help them utilize their funds, membership balance and rewards in order to achieve their cosmetic goals
- Respond to communications promptly via email, text and phone.
- Perform front office inventory to ensure all materials are in stock for a successful workday for both staff and patients
- Patient outreach, recall and follow up
Required Competencies:
- Outgoing and extroverted, with a natural ability to create a welcoming and positive environment for clients.
- Ability to achieve goals while displaying prompt, courteous, knowledgeable and professional customer service.
- Self-starter, able to work independently and as part of a team and must have good time management skills.
- Excellent written and verbal communication skills
- Regular, dependable attendance and punctuality
- Basic math functions such as addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Patient outreach, recall and follow up
Benefits:
- Opportunities for Growth
- We will provide career growth paths and help you along your career journey with paid training and development
- Generous Performance-Based Bonuses
- Health Insurance
- 401k
- Paid Time Off
Salary: Starting at $23.00 - $26.00 / hour
Bonus Potential: $1,000/month
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $23 - $26
