What are the responsibilities and job description for the Customer Support Representative position at Dreamcrafters Management, Inc.?
Join our dynamic team as an entry-level Customer Support Representative, where you’ll play a key role in connecting with potential customers and driving growth for our telecommunications-leading company. In this role, you’ll interact with prospective customers daily, identifying their needs, and introducing them to our innovative solutions. You’ll be responsible for managing leads, scheduling meetings, and nurturing relationships with the first point of contact through to successful conversion. As an entry-level Customer Support Representative, your day-to-day will involve crafting and executing outreach campaigns, collaborating with our team, and constantly seeking new ways to enhance customer engagement.
Our entry-level Customer Support Representative team is at the forefront of our growth efforts, collaborating as we value innovation, creativity, and professional development. Picture yourself thriving in a positive environment where your ideas are heard, your achievements are celebrated, and every day is an opportunity to learn and grow—both professionally and personally. If you’re ready to embark on a fulfilling career journey with a company that’s as committed to your success as you are, we’d love to welcome you to our team.
As An Entry-Level Customer Support Representative, You Will Be:
- Conducting personalized meetings with customers, expertly presenting and educating them on our client’s diverse range of products and services while tailoring recommendations to align each customer’s unique needs and preferences
- Proactively identifying opportunities to upsell additional products and services to existing customers, offering special offers, discounts, and service enhancements with the goal of driving increased sales, elevating customer satisfaction, and fostering long-term loyalty
- Collaborating with the entry-level Customer Support Representative team to develop outreach campaigns that effectively target potential customers
- Monitoring and analyzing the effectiveness of outreach strategies, making adjustments as needed to achieve outreach and sales goals
- Attending industry events, webinars, and entry-level Customer Support Representative training sessions to enhance product knowledge and sharpen outreach techniques
Entry- Level Customer Support Representative Requirements:
- High school diploma or equivalent
- 2 years of experience in client outreach, sales, customer service, or a similar role
- Excellent communication and interpersonal skills, with the ability to effectively convey our client’s products and services while building relationships with our customers
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
- Handle customer inquiries and resolve issues promptly and professionally
Job Type: Full-time
Pay: $38,000.00 - $50,000.00 per year
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $38,000 - $50,000
