What are the responsibilities and job description for the Conference Services Manager position at Dreamscape Hospitality?
Description
The Convention Services Manager plays a vital role in achieving the hotel's event-related revenue goals and delivering exceptional service to clients. This individual is responsible for managing conventions and events, ensuring all contracted food and beverage minimums are met, and maintaining client satisfaction. The role collaborates closely with the Director of Sales or Director of Catering/Convention Services to meet revenue targets, enhance meeting planner satisfaction scores, and achieve food and beverage objectives for one or more properties. Management-level employees are expected to dedicate the necessary time to fulfill their responsibilities.
Requirements
Client Management
Act as the primary contact for assigned groups, ensuring all event details are meticulously planned and executed.
Revenue Goals
Meet or exceed revenue targets, including food and beverage minimums, while maintaining client satisfaction scores.
Event Coordination
Prepare and deliver accurate Banquet Event Orders (BEOs) within deadlines, ensuring all departments have the necessary details for flawless execution.
Client Engagement
Conduct site tours, host client meetings, and provide professional advice to enhance event success.
Market Analysis
Monitor trends in the market and propose strategies to attract new business or retain current clients.
Compliance & Standards
Adhere to company standards, local regulations, and established catering/meeting metrics.
Team Collaboration
Work closely with hotel departments to ensure event success, communicating updates and changes promptly.
Community Involvement
Build strong relationships within the local community and participate in relevant industry events and organizations.
Special Initiatives
Support sales and marketing promotions, including direct sales activities and property-specific initiatives.
Reporting
Provide regular updates to management on event performance, client feedback, and revenue generation.
The Convention Services Manager plays a vital role in achieving the hotel's event-related revenue goals and delivering exceptional service to clients. This individual is responsible for managing conventions and events, ensuring all contracted food and beverage minimums are met, and maintaining client satisfaction. The role collaborates closely with the Director of Sales or Director of Catering/Convention Services to meet revenue targets, enhance meeting planner satisfaction scores, and achieve food and beverage objectives for one or more properties. Management-level employees are expected to dedicate the necessary time to fulfill their responsibilities.
Requirements
Client Management
Act as the primary contact for assigned groups, ensuring all event details are meticulously planned and executed.
Revenue Goals
Meet or exceed revenue targets, including food and beverage minimums, while maintaining client satisfaction scores.
Event Coordination
Prepare and deliver accurate Banquet Event Orders (BEOs) within deadlines, ensuring all departments have the necessary details for flawless execution.
Client Engagement
Conduct site tours, host client meetings, and provide professional advice to enhance event success.
Market Analysis
Monitor trends in the market and propose strategies to attract new business or retain current clients.
Compliance & Standards
Adhere to company standards, local regulations, and established catering/meeting metrics.
Team Collaboration
Work closely with hotel departments to ensure event success, communicating updates and changes promptly.
Community Involvement
Build strong relationships within the local community and participate in relevant industry events and organizations.
Special Initiatives
Support sales and marketing promotions, including direct sales activities and property-specific initiatives.
Reporting
Provide regular updates to management on event performance, client feedback, and revenue generation.
