Night Auditor/Guest Service Representative

Description

Job Title: Night Auditor/Guest Service Representative

Schedule: 11 pm - 7 am (Night Audit) & 3 pm - 11 pm (GSR)

Job Summary

We are seeking a detail-oriented and organized Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests, and performing financial reconciliations.

Key Responsibilities

• Perform nightly audits of financial transactions and ensure accuracy in reporting.
• Handle guest check-ins and check-outs efficiently and courteously.
• Address guest inquiries and resolve any issues that may arise during the night.
• Maintain the security and safety of the hotel premises.
• Prepare and distribute daily financial reports to management.
• Assist in maintaining the cleanliness and organization of the front desk area.
• Collaborate with other departments to ensure guest satisfaction.
  
  

Skills And Qualifications

• High school diploma or equivalent; additional education in hospitality or finance is a plus.
• Previous experience in a hotel or customer service role preferred.
• Strong attention to detail and accuracy in financial reporting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work overnight shifts, including weekends and holidays.
  
  

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a motivated individual with a passion for hospitality, we encourage you to apply.

Requirements

Previous customer service experience in a hotel.