What are the responsibilities and job description for the Night Auditor/Guest Service Representative position at DRM EMPLOYEES LLC?
Job Title: Night Auditor/Guest Service Representative
Schedule: 11 pm - 7 am (Night Audit) & 3 pm - 11 pm (GSR)
Job Summary:
We are seeking a detail-oriented and organized Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests, and performing financial reconciliations.
Key Responsibilities:
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address guest inquiries and resolve any issues that may arise during the night.
- Maintain the security and safety of the hotel premises.
- Prepare and distribute daily financial reports to management.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Collaborate with other departments to ensure guest satisfaction.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality or finance is a plus.
- Previous experience in a hotel or customer service role preferred.
- Strong attention to detail and accuracy in financial reporting.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work overnight shifts, including weekends and holidays.
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a motivated individual with a passion for hospitality, we encourage you to apply.
Requirements:Previous customer service experience in a hotel.
