What are the responsibilities and job description for the Front Desk Supervisor position at Dreamscape Hosptality?
Job Description
Job Description
Description :
Front Desk Supervisor - 402020
Department : Rooms
Reports To : FLSA : Non-Exempt
Job Summary :
As the Front Desk Supervisor at Houston Marriott West Loop, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in / check-out process, resolving guest issues, and maintaining the hotel’s standards of service.
Key Responsibilities :
- Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
- Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
- Address and resolve guest complaints or issues promptly and effectively.
- Maintain accurate guest records and handle cash and credit transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Ensure that the front desk area is clean, organized, and well-maintained.
- Assist with hotel marketing and promotion efforts as needed.
- Uphold the hotel's policies and procedures, including those related to safety and security.
Qualifications :
ADA Compliance :
Houston Marriott West Loop is committed to providing equal employment opportunities to all qualified individuals. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be provided to individuals with disabilities to ensure they can perform the essential functions of the job. If you need assistance or accommodations during the application process or while performing this job, please contact 713-960-0111.
Requirements :
