Sales Operation Analyst

Sales Operation Analyst

Full Time

Houston, TX

We are seeking a highly motivated and skilled Sales Operations Analyst to join our dynamic team. The ideal candidate will be responsible for promoting, quoting, and supporting sales efforts focused on securing new equipment opportunities. Additionally, this role will play an important part in building and maintaining customer relationships while interacting with third-party companies that build and sell our products.

Your tasks and responsibilities

• Identify and capitalize on opportunities with both existing and new customers, driving business growth and expanding market presence
• Develop multi-level customer relationships to support strategic account management at each site, coordinating with internal teams, including field application engineers, sales management, and business unit staff to secure orders
• Provide technical and engineering support, responding to customer inquiries and delivering product, service, or equipment information promptly
• Provide valuable feedback on customer needs to management, business units, and customer service teams to improve products and services.
• Deliver accurate demand forecasts, ensuring that sales and production teams have the necessary data for effective planning.
• Analyze customer backlog to ensure timely booking of purchase orders both internally and with vendors, factoring in appropriate lead times.
• Ensure that customers consistently adhere to agreed-upon contractual terms and timelines.
• Regularly review major client accounts to ensure customer orders are met, and sales targets are achieved.
• Support the Inside Sales Order process, managing schedules and ensuring on-time shipment of orders.
• Analyze and monitor purchase orders and vendor schedules, ensuring appropriate lead times.
• Collaborate with technical support staff and oversee cost and engineering changes when submitting orders to ensure accuracy.
• Provide technical, sales, or field support to customers as needed, ensuring the highest level of service and satisfaction.

Your education and experiences (recommended)

• Bachelor’s degree in Engineering from a recognized four-year university
• A minimum of 3 years of experience in a sales applications role within the international oil & gas industry.
• Proven track record in key account management, with the ability to foster strong customer relationships and drive business growth
• Excellent communication skills, both oral and written, in English; proficiency in additional languages is a plus
• Strong organizational skills with the ability to manage and prioritize tasks effectively in a fast-paced environment
• Highly self-motivated, with a strong sense of initiative, a proactive attitude, and a strong work ethic
• Willingness to collaborate with international teams and travel as needed to support business objectives
• Proficient in the Microsoft Office Suite, particularly Excel and Power BI, with the ability to analyze data and create impactful reports

Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.