What are the responsibilities and job description for the Customer Service Representative position at Dresser?
Job Summary : The Customer Service Representative (CSR) will receive orders, requests for quotes, and quote lead times from distributors / customers.Supervisory Responsibilities :
- NoneDuties / Responsibilities :
- Receives and handles order requests from distributors / customers for price quotes, PO order acknowledgments, order adjustments, and order cancellations within our system.
- Builds rapport with both international and domestic sales team.
- Builds rapport with distributors / customers and works to ensure they receive accurate and timely service.
- Uses computer database to retrieve necessary distributor / customer information, inventory information, and purchase order status.
- Work directly with internal scheduler on PO delivery dates based on parts availability and build schedule backlog.
- Maintains files of active orders and updates with changes to distributor / customer accounts or orders.
- As required, confirms credit status of customers with financial / credit department.
- Performs other related duties, as assigned.Required Skills / Abilities :
- Excellent organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to maintain good internal and external customer relations.
- Ability to type 40-50 words per minute.
- Proficient computer skills and ability to learn ERPLEX database systems.Education and Experience :
- High school diploma or equivalent required.
- 3-5 years of experience in customer service role and order processing preferred.Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status, or other characteristics protected by law.
