What are the responsibilities and job description for the Manager Quality position at Dreyer's Grand Ice Cream?
Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!
Role and Activity
Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change Priorities to meet changing demands; Adjust quickly to new responsibilities and tasks.
Communication - presents ideas optimally, actively listens and works across functional boundaries.
Teamwork/ Cooperation - effectively working within and outside the formal line of authority
Performance – Open to change and will always look for better, simpler, and more effective ways of operating.
Hands on approach. – Decisions and plans based on seeing and being part of the event, not solely based on report reading.
Zero compromise on Quality and excellence. – Hygiene, Process, Labor resource and Waste.
Entrepreneurial – challenges the status quo and explores new ideas and opportunities.
Continually striving to increase the knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
Accountability – Personal commitment, full participant who uses personal impact to build the business.
Consumer focused – Produce product to the agreed quality standards.
Know Your People – Spend time getting to know your people, their skills, interests, knowledge, etc.
Position Qualifications
In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.
The position involves frequent exposure to nuts and other potential allergens.
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $85,000-$95,000 per year.
Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!
Role and Activity
- Developing high quality standards and ownership across value chain
- Lead by example to carry out all duties and specific responsibilities in compliance with Quality and Food Safety Policies and Procedures.
- Promote the culture change towards behavioral quality improvements
- Direct and supervise the development, implementation and administration of QA activities in all phases of production at factory level
- Report all quality information and KPIs in the Daily Factory Review Meeting.
- Drive improvements and monitor Quality Metrics/KPI's at the facility
- Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement
- Ensure compliance of the audit programs for internal and external audits i.e. FSSC 22000/Market audits
- Ensure the effective operation of HACCP and Food Safety Teams
- Drive Hygiene and GMP programs across the whole factory and external warehouse using minimal water
- Identify and apply “Best Practices” within the facility or from the broader network
- Manage QA related projects from inception to implementation that take place inside and outside the resources of the Quality Dept on a factory-wide basis
- Provide technical support/resources for Co-manufacturers and Affiliates, which include insuring continued compliance to formal release requirements of associated products.
- Challenge all departments on Quality related matters
- In close cooperation with Corporate Quality liaise with Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions
- Factory Crisis Management Team
- Communication of new and/or updated Regulatory Policies within the facility
- Support to local, State and Federal agencies when requested by Divisional QA.
- Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business Goals for the Facility.
- Goods in Check control
Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change Priorities to meet changing demands; Adjust quickly to new responsibilities and tasks.
Communication - presents ideas optimally, actively listens and works across functional boundaries.
Teamwork/ Cooperation - effectively working within and outside the formal line of authority
Performance – Open to change and will always look for better, simpler, and more effective ways of operating.
Hands on approach. – Decisions and plans based on seeing and being part of the event, not solely based on report reading.
Zero compromise on Quality and excellence. – Hygiene, Process, Labor resource and Waste.
Entrepreneurial – challenges the status quo and explores new ideas and opportunities.
Continually striving to increase the knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
Accountability – Personal commitment, full participant who uses personal impact to build the business.
Consumer focused – Produce product to the agreed quality standards.
Know Your People – Spend time getting to know your people, their skills, interests, knowledge, etc.
Position Qualifications
- 18 years of age or older
- Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills
- Excellent interpersonal communication, math and problem solving skills.
- Ability to work multiple shifts and/or schedules.
- Bachelor’s degree in Food Science, Dairy Science, Microbiology, or a related field.
- 5 years of experience in food manufacturing, preferably in dairy or frozen desserts.
- Experience with HACCP, GMP, and food safety regulations (e.g., FDA, FSMA, USDA).
- Knowledge of food safety standards.
In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.
The position involves frequent exposure to nuts and other potential allergens.
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $85,000-$95,000 per year.
Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.
Salary : $85,000 - $95,000
