What are the responsibilities and job description for the Customer Engineer position at DRH Search?
We're assisting a well-funded startup with their search for a Customer Engineer. Their product is an AI assistant that is connected to all of your company information and communication channels, providing a single source of knowledge retrieval. This role will work out of their SF office in the Financial District.
Tech Stack : Docker, Kubernetes, AWS, GCP, Azure
What You'll Do :
- Act as the primary technical advisor to the rapidly growing customer base, providing expert support and building strong relationships
- Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.)
- Debug and patch tricky, deployment-specific issues with customers
- Contribute features to systematically eliminate common issue points during deployment
- Create a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy the product in their own cloud environments
- Work with customers to find the best use cases, maximizing our impact and value
- Be the voice of the customer and bridge the gap between customers and product. Relay product insights and customer feedback to founders / engineering and help shape the direction of product
What You'll Bring :
Nice to Haves :
