Sales & Customer Service Specialist

MAGIC PAVERS MISSION STATEMENT

Magic Pavers™ mission is to achieve our client’s 100% satisfaction through professional high-touch design and product installation. We magically transform, repair and beautify OVER their existing concrete into hardscape masterpieces.  Magic Pavers™ purpose and passion is to put a huge smile on our client’s face.  We know we have achieved this goal when we hear the client squeal with absolute joy and excitement, "I LOVE IT!!!"

ATTRIBUTES OF EMPLOYEE WILL to WIN!

The Client Service Specialist (CSS) will many times be a prospective client’s first personal interaction with Magic Pavers™.  As a primary point of contact, CSS individuals must possess and demonstrate the Will to Win attributes as integral to their success.

What is Will to Win and how do you impact it? The attributes of Will to Win includes the following:

·       Willingness to provide inspired effort and enthusiasm.

·       Ability to be pleasant and friendly to clients, to strangers, and to each other.

·       Passion to help clients enhance their outdoor living environment.

·       Willingness to ask prospective clients for their business.

·       Commitment to consistently deliver superior client experiences.

·       Ability to create, respond, and help to close sales opportunities.

To succeed, a CSS must be detail-oriented and possess excellent organizational, verbal, and written communication skills, the ability to multitask with ease, and effectively manage and complete a wide array of administrative tasks. Familiarity with social media marketing and a working knowledge of Microsoft Office products, email, and phone systems is critical.

The CSS will work closely with the Store Manager and/or Customer Project Manager/Design Specialist, including following up with prospects who have not signed pending installation proposals.  The CSS will also consult with clients and may assist them with material selection.

CLIENT SERVICE SPECIALIST FUNCTIONAL RESPONSIBILITIES

Job Duties

• Adhere to established policies, operating procedures and controls.
• Ensure compliance with applicable laws and regulations.
• Ensure facility appearance, organization, and maintenance reflect Magic Pavers™ brand.
• Salesforce Client Relationship Management software.
  • Create and maintain client interaction records.
  • Review reports and proactively manage client activities.
• Work competently and efficiently with technology, including computers/laptops, and phones.
• Professionally greet prospective clients, answer inquiries, and address complaints.
• Proactively set appointments, manage calendars, and make follow up calls.
• Maintain the facility’s organization and cleanliness, including light housekeeping duties.
• Assist with inventory monitoring and ordering.
• Process payment transactions in a safe and secure manner.
• Maintain client privacy, including confidential documents.
• Maintain digital files (i.e., completed project photographs and videos).
• Follow established showroom opening and closing procedures.
• Proactive communication with vendors, including account updating and order placing.
• Assist management team efforts to attain desired installation goals.
• Other duties as may be assigned.

High Performance Standards

• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store leadership and act as liaison to help lead positive initiatives.
• Seek personal developmental opportunities and encourage feedback to enhance skill set.
• Value individuality and the diverse talents of your team.
• Exhibit Will to Win attributes (see above).

Customer Experience

• Consistently deliver a high-touch superior client service experience.
• Model and promote Magic Paver™ principles and standards.
• Ensure prompt resolution of client concerns and/or errors.
• Ensure a fast and efficient client experience by remaining current on policies and procedures with respect to payment systems, discounts, product availability, etc.
• Maintain proactive consistent client communication through utilization of Client Relationship Management software, client referral program, etc.

Talent

• Review Key Performance Indicator reports using the Client Relationship Management software and embrace opportunities for growth and improvement.
• Support and participate in all training programs, seminars, etc.
• Adhere to established employment practices and policies.

CLIENT SERVICE SPECIALIST DESIRED ATTRIBUTES

• High School diploma or equivalent.
• 18 years of age or older.
• Possess and maintain a valid driver’s license and reliable transportation.
• Regular attendance is essential for this position.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Prior customer service/receptionist experience is beneficial.
• Ability to maintain order and cleanliness throughout the office.
• Experience in building and maintaining client relationships.
• Background of providing superior client service.
• Strong organizational and communication skills (verbal and written).
• Ability to work independently and function as part of a team.
• Aptitude to work and thrive in a fast-paced environment.
• Capacity to manage multiple simultaneous projects and meet deadlines.
• Capacity to troubleshoot problems quickly, efficiently and resolve issues.
• Proficient in Microsoft Office Suite, phone systems, and client relationship management software.
• Able to learn and adapt to new technology.
• Knowledge of store operation administrative aspects.

PHYSICAL REQUIREMENTS

• Must be able to stand up to 75% of the time during an 8-hour shift.
• Must be able to lift and carry or otherwise move 30 pounds occasionally.
• Must be able to work on hard tiled floors.

Magic Pavers™ is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Magic Pavers™ is a dba of DRiBOND® Concrete Overlay Solutions, LLC

COMPANY CONTACT INFORMATION

DRiBOND Concrete Overlay Solutions, LLC (and dba Magic Pavers™)

Olga & Ronald Long, Principals

·       olga.long@magicpavers.com or 888-341-6404 ext.101

·       ronald.long@magicpavers.com or 888-341-6404 ext.102