Hospitality Service Specialist

Job Overview

At Driftwood Hospitality Management, we strive to provide exceptional service and create memorable experiences for our guests. As a Beach Server, you will play a vital role in achieving this goal by delivering outstanding service, ensuring guest satisfaction, and maintaining a clean and organized dining area.

Key Responsibilities:

• Provide warm and welcoming greetings to guests, highlighting any available promotions.
• Manage the dining area setup and maintenance, adhering to high standards of cleanliness and organization.
• Accurately record and communicate order details to guests and the kitchen staff.
• Efficiently operate POS systems to inform the kitchen of order particulars.
• Deliver orders to guests with condiments as needed, ensuring prompt and accurate service.
• Adhere to all relevant liquor regulations regarding serving minors and intoxicated guests.
• Replenish beverages and check with guests for overall satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Collaborate with bus help to clear and reset tables.
• Perform side work tasks, including replenishing condiments and restocking, to maintain efficient service.
• Conduct general cleaning tasks using standard hotel cleaning products, adhering to health standards.
• Present checks to guests promptly.
• Adhere to all company policies and procedures.
• Follow safety and security protocols and rules.
• Know departmental fire prevention and emergency procedures.
• Utilize protective equipment as required.
• Report unsafe conditions to supervisors/manager.
• Report accidents, injuries, near-misses, property damage, or loss to supervisors/manager.
• Maintain a safe work environment by following all safety and security procedures and rules.
• Ensure a neat, clean, and well-groomed appearance, adhering to specific standards outlined in the employee handbook.
• Perform additional duties as requested by supervisors/manager.
• Assist other restaurant personnel when needed.