Seasonal Customer Service Rep

Description

In the exciting world of e-commerce, we are passionate about providing unparalleled customer service solely through email, elevating every customer experience from the shadows. We're searching for a Customer Service Representative who excels in this dynamic realm and places our valued customers at the core of their actions, even if it's not in a face-to-face setting. By joining our dedicated team, you'll be the pivotal touchpoint in our customer's online journey, guiding them from their initial inquiries to ensuring seamless post-purchase support, all through the written word. Your role is vital, not just to our team, but to every customer you'll assist. Join us, and make a lasting impact.
 

Key Responsibilities:

• Customer Engagement: Deliver exceptional customer support via email, ensuring every interaction exceeds customer expectations.
• Problem-Solving: Promptly address and rectify customer queries, elevating their overall satisfaction.
• Product Knowledge: Dive deep into our product range to guide customers effortlessly.
• Order Guidance: Assist customers in tracking orders, handling returns, and resolving order obstacles.
• Communication with the customer: Gather feedback and channel it to appropriate teams, enhancing our platform and user experience.
• Quality Assurance: Exceeding companies SLA's ensuring every customer receives consistent, premium service.

Qualifications

• High school diploma or equivalent (Bachelor's degree is a plus)
• Exceptional communication skills, both written and verbal.
• A proficiency in computer use, combined with effective typing abilities.
• A solution-driven mindset with a heart that puts the customer first.
• Ability to thrive under pressure and swiftly adapt to curveballs.
• Previous experience with an email-exclusive customer service platform is advantageous but not mandatory.
• Flexibility to work in a lively setting with varying customer needs.
• Meticulous organizational skills with keen attention to detail.
• Effortlessly draft polished email responses.
• Eagerness for perpetual growth and sharpening of your skills.
• Overtime and weekends may be required March to August
• Skills in sophisticated online searches.
• Capability to gel well within a vibrant team atmosphere.

Salary : $18 - $22