What are the responsibilities and job description for the Vice President of Customer Success position at Dripjobs?
About DripJobs
DripJobs is seeking an experienced and strategic Vice President of Customer Success to transform our customer experience and build a world-class CS organization. As we focus on reducing our current churn rate and implementing new customer success initiatives, we need a proven leader who can reimagine and rebuild our CS function from the ground up.
Key Responsibilities
- Design and implement a comprehensive customer success strategy to reduce churn and increase customer lifetime value
- Build, lead, and mentor a high-performing customer success team, including our newly established retention department
- Develop and optimize customer health scoring models and early warning systems using Custify
- Create and track meaningful KPIs across all customer success functions
- Establish scalable processes for customer onboarding, adoption, retention, and expansion
- Collaborate with executive leadership to align CS initiatives with company objectives
- Drive customer advocacy and voice of customer programs
- Manage and optimize the customer success tech stack
Required Qualifications
Desired Skills & Attributes
Impact Opportunity
You'll have the opportunity to rebuild our customer success function from the ground up, working with 1,700 customers and leading initiatives that directly impact company growth and customer satisfaction.
Benefits & Compensation
We look forward to reviewing your application, thank you for applying!
