Client Success Specialist

The Driply Client Success Representative is responsible for managing client accounts, building custom automations, and providing comprehensive training and support to ensure clients maximize the benefits of using Driply, our lead management CRM. This role requires a proactive, detail-oriented individual who excels in customer service, has a strong technical aptitude, and can effectively communicate with clients to understand their needs and provide tailored solutions.

Learn more about the company here - https://driplycrm.com/

Key Responsibilities:

• Automation Building:
• Design, build, and implement custom automations to streamline client workflows and enhance efficiency.
• Work with clients to understand their specific requirements and tailor automations to meet their needs.
• Test and troubleshoot automations to ensure they function correctly and meet client expectations.
• Training and Support:
• Provide comprehensive training sessions to clients, both one-on-one and in group settings, to ensure they understand and can effectively use Driply.
• Develop and update training materials, including guides, tutorials, and video content.
• Assist clients with troubleshooting and resolving technical issues, escalating to the technical support team as needed.
• Continuous Improvement:
• Gather and analyze client feedback to identify areas for improvement in the Driply platform and service offerings.
• Collaborate with the development team to suggest and implement new features and enhancements.
• Stay up-to-date with industry trends and best practices to provide clients with the most relevant and effective solutions.
• Client Account Management:
• Serve as the primary point of contact for assigned client accounts.
• Onboard new clients, ensuring they are set up correctly and understand the basics of Driply.
• Maintain regular communication with clients to monitor their usage, address any issues, and provide ongoing support.
• Conduct regular account reviews to ensure clients are maximizing the platform's potential and achieving their business goals.

Qualifications:

• Experience with GoHighLevel or similar CRM platforms is a plus.
• Proven experience in account management, customer support, or a similar role, preferably within an ad agency or CRM environment.
• Bachelor’s degree in Business, Information Technology, Marketing, or a related field.
• Strong technical aptitude with experience in building and managing automations.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts in a simple, understandable manner.
• Proactive problem-solving skills and attention to detail.
• Ability to work independently and manage multiple client accounts simultaneously.

Benefits:

• Competitive salary
• Paid time off and holidays
• Professional development opportunities
• Flexible working hours

Job Types: Full-time, Part-time

Pay: $40,000.00 - $45,000.00 per year

Expected hours: 20 – 40 per week

Benefits:

• Paid time off
• Paid training

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift

Application Question(s):

• Explain why you're a good fit for this role
• Do you have any experience with CRM systems or digital marketing?

Experience:

• CRM software: 1 year (Preferred)

Ability to Commute:

• Port Saint Lucie, FL 34986 (Preferred)

Ability to Relocate:

• Port Saint Lucie, FL 34986: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Port Saint Lucie, FL 34986

Salary : $40,000 - $45,000