Automotive General Manager

KERRY's CARE CARE
Is looking for an experienced Automotive General Manager
We have 9 locations in the Phoenix Market

ABOUT US
Drive Automotive Services operates 40 full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified General Manager. 

PURPOSE:  

The General Manager’s overall responsibilities are to maintain the performance of store assigned too. This will include but not limited to sales, goals, forecasting, reporting, hiring, training, customer service relations. Managing inventory, supplies, employees, employee record management.  

DUTIES/RESPONSIBILITIES:

• Ensure that store/shop is neat, clean, safe, and maintained environment.
• Ensure customers are assisted with any inquiries they may have, either by phone or in person in a professional friendly manner
• Oversee and when necessary, may perform customer service functions including walk arounds of customer vehicles and services related to automobile repairs. 
• Oversee and when necessary, document repair orders thoroughly and follow through ticket/customer completion to the end  
• Remain proactive communication with Automobile Technician for status updates to be a part of any changes that need to be communicated with customers.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
• Perform opening and closing procedures and bi-weekly timekeeping procedures
• Provide timely communication with employees of changes, promotions, goals, scheduling, and other necessary communication with employees
• Follow all safety protocols by ensuring employees are wearing applicable PPE (personal protective equipment)
• Ensure all employees remain current with all OSHA training and other applicable training assigned
• Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, disciplinary policy etc.), provide coaching and training.

SKILLS/ABILITIES:

• Proficiency in Microsoft Office and Automotive Repair Software.
• Excellent verbal and written communication skills, follow up skills, and attention to detail.
• Excellent interpersonal skills with the ability to interact well with different levels of employees and customers 
• Knowledge of automobile repair with ability to read and interpret technical manuals
• Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer
• Good understanding of management practices and techniques

MANGEMENT/ SUPERVISORY RESPONSIBILITIES:

• Team Leadership: Provide leadership and guidance to team including training and hiring. 
• Review and approve timeclock punches, schedules, payroll, reports, and daily business and sales. 
• Oversee the day-to-day operations of business (which includes, but not limited to customers, employees, vehicles, reports, scheduling, building) and addresses needs based on the needs of the business
• The ability to engage/motivate employees, train, discipline, coach, performance evaluations, and lead and manage shop
• Deliver on commitments/follow-up when applicable (customers and employees)
• Work with multiple computer systems for reports, data, processing, ordering, and employee Hires and train employees
• Must be able to work safely in a noisy area with exposure to gasoline vapors and other automobile fluids
• Must be able to bend, stretch, kneel, lift, and squat to perform repairs and inspections
• May be required to work long hours and multiple days based on business needs

EDUCATIONAL/EXPERIENCE:

• Minimum 2 years of experience managing a store, or management experience 
• Minimum 2 years of sales/customer service experience
• If in GA or TX emissions/state certification preferred

COMPANY BENEFITS:

• Health, Dental, & Vision Insurance
• Long-Term and Short-Term Disability
• Accident & Critical Insurance
• Life Insurance
• 401K Retirement plan with employer match.
• Paid Time off
• Closed Sunday’s
• On the Job Training
• Potential bonuses based upon store performance and sales 
• Employee Discount 
• Employee Referral Program

NOTE:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The above-listed are major responsibilities of this position.  They are not intended to cover each aspect of the position, as the scope and duties of a given position may change, or be temporarily altered, based on the business needs of the Company.  Drive Automotive Services is an equal opportunity employer that values diversity at all levels.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.